Privacy Policy

Information Collected

GillyHouse collects information that visitors provide directly and a small amount of technical information gathered automatically.

• Account and inquiry details such as name, email address, phone number and password.
• Details about the home, its systems and appliances when a quote or plan is requested.
• Messages sent through the contact form.
• Technical details such as browser type, device type, pages visited and approximate location derived from the connection.

How Information Is Used

Information is used to:

• Prepare quotes, set up plans and respond to inquiries.
• Manage accounts, service requests and renewals.
• Send service messages and, where consent was given, marketing messages.
• Keep the website secure and improve how it works.

Text Messages

Phone numbers provided on the signup form are used for text messages only where the visitor opted in. Service texts cover quote confirmations, scheduling alerts, request updates and renewal reminders. Marketing texts are sent only where that separate consent was given.

Reply STOP to any message to opt out, or reply HELP for assistance. Standard message and data rates may apply, and message frequency varies.

Sharing Of Information

Information is shared only where needed to provide the service or where the law requires it:

• With independent technicians matched to a covered service request, limited to what is needed to complete the visit.
• With providers that host the website, send email and text messages, or process plan paperwork on behalf of GillyHouse.
• With authorities or courts where a legal obligation applies.

Those providers may use the information only to perform their work for GillyHouse.

Cookies And Similar Tools

The website uses a small number of cookies and similar tools to remember preferences, keep sessions secure and understand which pages are used. Browser settings can block or delete cookies; some parts of the website may then work differently.

Data Security

Reasonable administrative, technical and physical safeguards protect personal information against loss, misuse and unauthorized access. No method of transmission or storage is completely secure, so absolute security cannot be promised.

Retention

Personal information is kept for as long as an account or plan is active and for a reasonable period afterward to handle questions, meet legal obligations and resolve disputes. Information that is no longer needed is deleted or made anonymous.

Your Choices

Visitors can:

• Ask to see, correct or delete the personal information held about them.
• Opt out of marketing emails using the unsubscribe link in any message.
• Opt out of text messages by replying STOP.
• Close their account by writing to the contact details below.

Children

The website is not directed at children, and GillyHouse does not knowingly collect personal information from anyone who is not an adult. If such information has been provided, it will be deleted once discovered.

Outside Links

Links to other websites are provided for convenience. Their privacy practices are their own, and this policy does not apply to them.

Changes To This Policy

This policy may be updated from time to time. The date at the top of the page shows when the current version took effect, and the latest version always applies.

Contact

Questions about privacy or requests about personal information can be sent to the contact details below.

GillyHouse, 2321 Energy Drive, 2nd Floor Louisville OH 44641. Email: amy.gill@gillyhouse.com. Phone: +1 (234) 252-2961.