Heating & Cooling
Furnaces, heat pumps, central air units and the thermostats and ductwork components a plan lists alongside them.
Coverage
The systems and appliances a GillyHouse plan can take in, and the parts of the paperwork worth reading before you choose one.
Plan coverage
What A Plan Is Built To Handle
A home warranty plan covers the failure of listed systems and appliances from normal wear. It is not a repair contract for everything in the house, and I would rather you know that going in.
Each plan names its covered items, a coverage limit per item, a set service fee per visit and a list of exclusions. The pages below describe the usual coverage groups; your own plan documents are the final word on what is in and what is out.
- Items must be in working order when the plan starts.
- Failures from normal use are covered within the plan limits.
- Routine maintenance and cosmetic damage stay outside coverage.
- Every covered visit carries the same set service fee.
Coverage groups
Systems And Appliances A Plan Can Include
Plumbing & Water Heaters
Supply and drain lines inside the home, toilets, faucets, stoppages and water heaters that stop holding temperature.
Electrical Systems
Breaker panels, wiring, outlets, switches and ceiling fans that fail during ordinary use.
Kitchen Appliances
Refrigerators, ranges, cooktops, ovens, dishwashers, built in microwaves and garbage disposals.
Laundry Units
Washers and dryers, including the motors, pumps, belts and controls that tend to wear out first.
Optional Add Ons
Garage door openers, well pumps, septic systems and pool equipment where the plan offers them as extras.
Read before you sign
What The Plan Documents Spell Out
These four parts of the paperwork decide how a request goes. I go through each one with you before the plan starts.
The covered item list
Every plan names its items one by one. If an appliance is not on the list, a failure of that appliance is not a covered request, however old or new it is.
The coverage limit
Each item carries a ceiling on what the plan pays toward repair or replacement during the plan term. Costs above that ceiling fall to you.
The service fee
A flat amount paid to the technician per covered visit. The plan names it up front so there is no guessing at the door.
The exclusions
Known defects, improper installation, missed maintenance and cosmetic damage are the usual reasons a request is declined. They are written in plain terms.
How it works
From Breakdown To Covered Repair
Once your plan is active and the waiting period has passed, a covered failure follows the same short path every time.
Get Started-
Send a service request
Describe the item that failed and what it is doing. The request goes in through your plan whenever it suits you.
-
Get matched with a technician
A qualified technician near your home takes the request and arranges a time with you directly.
-
The covered repair goes ahead
You pay the set service fee named in your plan, and the covered repair or replacement moves forward within plan limits.
-
Back to normal at home
The technician closes out the request, and your plan stays in place for the next item that gives out.